Hi guys
Service 'Office Software Protection. Can't Install Any Office Product (Service Office Software Protection. Service 'Office Software Protection Platform'. Aug 07, 2012 Slow freezing computer. O23 - Service: Software Protection (sppsvc). R3 osppsvc;Office Software Protection Platform;c. Running VL MAK software however Event View shows Windows running Office Software License Check every time Word 2010 is opened. Code: Log Name: Application Source: Office Software Protection Platform Service Date: 6/3/2014 10:50:26 AM Event ID: 1003 Task Category: None Level: Information Keywords: Classic User: N/A Computer: DAD-LAPTOP Description: The Software Protection service has completed licensing status check.
I have a prolbem with Microsoft outlook 2010 on windows 7.
Outlooks hangs/freeze randomly 2/5 times per day with no reason.
I put outlook in safe mode and the same thing happened.
I deactivated by the msconfig, the startup items ( not microsoft).
I discovered on the event logs , I have multiple licensing check status every 10mn (source : office software protection platform service) After this outlook hang. office 2010 was activated by a kms server.
Log Name: Application
Source: Office Software Protection Platform Service
Date: 1/5/2011 8:12:47 AM
Event ID: 1003
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/volume/1.0 0x00000000 256321)(?)(?)(?)])(1 )(2 )]
3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'>
<System>
<Provider Name='Office Software Protection Platform Service' />
<EventID Qualifiers='16384'>1003</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime='2011-01-05T13:12:47.000000000Z' />
<EventRecordID>5369</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>59a52881-a989-479d-af46-f275c6370663</Data>
<Data>
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/volume/1.0 0x00000000 256321)(?)(?)(?)])(1 )(2 )]
3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Hang
Date: 1/5/2011 11:07:05 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Description:
The program OUTLOOK.EXE version 14.0.4760.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 8e8
Start Time: 01cbacdffcff16f8
Termination Time: 0
Application Path: C:Program FilesMicrosoft OfficeOffice14OUTLOOK.EXE
Report Id: caa28ec1-18e5-11e0-9992-00e0299235c8
Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'>
<System>
<Provider Name='Application Hang' />
<EventID Qualifiers='0'>1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime='2011-01-05T16:07:05.000000000Z' />
<EventRecordID>5402</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>8e8</Data>
<Data>01cbacdffcff16f8</Data>
<Data>0</Data>
<Data>C:Program FilesMicrosoft OfficeOffice14OUTLOOK.EXE</Data>
<Data>caa28ec1-18e5-11e0-9992-00e0299235c8</Data>
<Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 1/5/2011 11:07:06 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer:
Description:
Fault bucket 1335193921, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 14.0.4760.1000
P3: 4ba8fefd
P4: fcf9
P5: 2
P6:
P7:
P8:
P9:
P10:
Attached files:
C:UsersmappAppDataLocalTempCVR51F.tmp.cvr
C:UsersmappAppDataLocalTempWERB58B.tmp.appcompat.txt
C:UsersmappAppDataLocalTempWERB6C4.tmp.WERInternalMetadata.xml
These files may be available here:
C:UsersmappAppDataLocalMicrosoftWindowsWERReportArchiveAppHang_OUTLOOK.EXE_8f8c8131b383f7aa92fd6fe5a66ea25979a8e2b_0f1efb04
Analysis symbol:
Rechecking for solution: 0
Report Id: caa28ec1-18e5-11e0-9992-00e0299235c8
Report Status: 0
Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'>
<System>
<Provider Name='Windows Error Reporting' />
<EventID Qualifiers='0'>1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime='2011-01-05T16:07:06.000000000Z' />
<EventRecordID>5403</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>1335193921</Data>
<Data>5</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>4ba8fefd</Data>
<Data>fcf9</Data>
<Data>2</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:UsersmappAppDataLocalTempCVR51F.tmp.cvr
C:UsersmappAppDataLocalTempWERB58B.tmp.appcompat.txt
C:UsersmappAppDataLocalTempWERB6C4.tmp.WERInternalMetadata.xml</Data>
<Data>C:UsersmappAppDataLocalMicrosoftWindowsWERReportArchiveAppHang_OUTLOOK.EXE_8f8c8131b383f7aa92fd6fe5a66ea25979a8e2b_0f1efb04</Data>
<Data>
</Data>
<Data>0</Data>
<Data>caa28ec1-18e5-11e0-9992-00e0299235c8</Data>
<Data>0</Data>
</EventData>
</Event>
Could you help me ?
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Thanks
hi all,We're facing a serious issue at the moment. Every Terminal Server ( Remote Desktop Services Windows Server Standard 2008 r2 x64 ) is showing performance issues for logged in TS Users and MS Office.
Users report system freezes for 20-30 seconds at a time, multiple times per day. The Terminal Servers are running in VM's ( VMWare ESXi 5.0 U1 )
From the Windows/Application logs, we have the following entry showing up multiple times per minute ( ! )
Log Name: Application
Office Software Protection Platform Registry
Source: Security-SPPEvent ID: 1003
Level: Information
User N/A
OpCode: Info
Logged: 19/4/2012 3:17:47 PM
Task Category: None
Keywords: Classic
Computer server1.XXXXXXX.XXX
The Software Protection service has completed licensing status check.
Application Id=55c92734-d682-4d71-983e-d6ec3f16059fLicensing Status=
1: 039998e3-3ef5-4adf-b758-d25fa0128ff4, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 47188d7c-b5ef-4336-91a9-3857b219fe95, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 68531fb9-5511-4989-97be-d11a0f55633f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 6a4bd364-4b60-4856-a727-efb59d94348e, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
5: 6d47464d-e43d-4228-b051-fddd47fd403f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: 8fe15d04-fc66-40e6-bf34-942481e06fd8, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: 9a159de8-d114-41d7-a5bf-d3574edb42fa, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: a60c85a9-7eff-4690-8aa1-010ddf5d38f0, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: a7dad4b1-8065-4576-9e61-2fd025fe16cc, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10: c60b048b-8071-4532-8398-f15f4c981861, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
11: c837408d-3762-4dea-a4d7-6dba48f6c305, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12: c99b641f-c4ea-4e63-bec3-5ed2ccd0f357, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
13: da71774d-b2c9-4c42-bb7b-a66365d5abb2, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
14: f14c8ee3-560d-441e-aee1-325c2e9ae74a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
We have run: C:UsersAdministrator>cscript 'C:Program Files (x86)Microsoft OfficeOffice14OSPP.VBS' /dstatusall and confirmed that the MAK license key is valid and activated
- changing the registry key Key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeSoftwareProtectionPlatform to 604800 ( 1 week in seconds ) did not help
- stopping the service 'Office Software Protection Platform' did not help. Even if on manual or disabled, it starts automatically
- reinstalling MS Office does not solve the log entries and user 'freezing' either
- This only occurs on servers which are running Remote Desktop Services!!
Any help is greatly appreciated
Kind regards,
K. Dieckmann